Terms & Conditions
We ship within 2-3 business days of payment, usually sooner depending on Order Quantity. Please ask for ETA if purchasing over 5 items.
Standard FREE shipping takes between 3 – 7 business days thereafter.
Express Post Tracked Shipping takes between 2 – 4 business days thereafter.
All Orders below $50 are sent Free Priority Letter Post. Unless you opt for Express Post.
All Orders over $50 are sent Free Std Parcel Post with Secure Tracking. Unless you opt for Express Post.
All Orders over $100 are sent Free Express Post with Secure Tracking.
(NOTE: Average 2% of un-tracked items have been known to go missing in the postal system, we cannot guarantee the arrival of these items. If this is a concern, it is advisable to choose Express Post for the safest option if your order is below $50.)
We offer a 7 day from receipt of goods returns policy for personalised or custom made to order items if the item is damaged in transit or there is a manufacturing fault with the item.
Refunds are not available for personalised or custom made to order items, we will, however, replace any damaged in transit items or where there is a manufacturing fault with the item.
If you are purchasing a non personalised or non-custom made to order item we are happy to offer a full 30-day return to replace or refund if item was damaged in transit or is faulty in any unusual way or does not fit the item description. Buyer must pay return postage, refunds are for the cost of goods only and do not include shipping costs.
PayPal is our preferred method of payment, it’s the quickest, easiest and most secure way to pay for your goods or services online. PayPal offers buyer and seller protection should there be a problem.
If you do not have a PayPal account, to get started and buy your first item with us is very easy. Simply click on the ‘Buy It Now’ button and follow the eBay checkout steps. Select PayPal as the payment method you then will be given the chance to enter your card details into PayPal’s secure checkout in order to pay for your order. Once the payment has been made, you will then be given the opportunity to make your own PayPal account to make paying for your items in the future very easy.
Should there be a problem with payment please do let us know and we can provide Direct Bank Transfer details.
- Afterpay allows you to pay for your purchase over 4 equal instalments due every 2 weeks.
- You must be over 18 years old and be the authorised holder of an eligible debit/credit card to apply.
- All orders are subject to Afterpay’s approval – for example, if you have any overdue payments, Afterpay will not be available to you.
- As part of our approval process, we may conduct a pre-authorisation on your nominated card, up to an amount of your first installment.
- You can make repayments to Afterpay any time BEFORE the due date. Otherwise, Afterpay will automatically try to process payments on the scheduled dates from your card.
- If a payment is not processed on or before the due date, late fees will apply – initial $10 late fee, and a further $7 if the payment remains unpaid 7 days after the due date.
- If you won’t be able to pay us on time, please contact us as soon as possible. Email: [email protected] / Phone: 1300 100 729.
- The delivery/quality of goods and all refunds is the responsibility of Big Teezar AU from whom you make your purchase.
- Full details of Afterpay terms and conditions can be found at https://www.afterpay.com/en-AU/terms
Direct Bank Transfer
Bank Transfer is available on request, if you wish to pay by Bank Transfer please CONTACT US prior to purchasing.
Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to make you satisfied, please do not leave a negative review before we resolve your problem. We guarantee that your issue will be solved quickly.